FAQs
FAQs
Account & Ordering
How can I purchase products from this website?
To shop with us, you need a customer account. Once activated, you can browse our catalog and place your orders online.
How do I open a customer account?
Fill out our registration form [insert link]. We'll contact you within 1–2 business days to complete your setup.
What’s the difference between a regular account and an online account?
A regular account allows ordering via sales rep. An online account gives 24/7 access to place and manage orders directly.
How do I place an order?
Log in, add items to your cart, and complete checkout. It’s that easy!
Can I request a quote or sample?
Yes! Contact us at [sales@yourwebsite.com] with the item details for a quote or sample (if available).
Is there a minimum order value?
Yes, the minimum is $150. Orders below that will have a $35 handling fee.
Order Management
How can I modify or cancel an order? a minimum order value?
Contact us as soon as possible with your order number and details. Changes are subject to order status.
Will I receive an order confirmation?
Yes, an email confirmation is sent right after your order is placed. Check your spam if you don’t see it.
When will I get my invoice?
We send invoices the day after shipping. Reach out if you need a copy.
How does payment work?
Your order total is deducted from your credit balance. Final invoice includes any applicable shipping fees.
Shipping & Delivery
When will my order ship?
Orders before 12 PM (Mon–Fri): ship same day.
Orders after 12 PM or on weekends: ship next business day.
Custom items may take longer.
Can I track my order?
Tracking isn’t available yet, but we’ll notify you once your order ships.
Can I request express shipping?
Yes, email us at [sales@yourwebsite.com] to request priority shipping.
Can I pick up my order?
Yes. Select Pick-up at checkout. Orders placed before 12 PM are ready the same day; others by next business day.
How are shipping fees calculated?
Based on order size, weight, and delivery location. Orders over a certain value may qualify for free delivery.
